• GENERAL IMFORMATION
• For sharing shuttle, please be ready 30 minute before pick up time at the hotel or pickup point.

• Hotel Areas that include land transfer such as Ubud region  , Kuta, Seminyak, Kerobokan, Sanur, Jimbaran Central Area, Canggu region, and Candidasa,Sidemen village, Tirta Gangga ,Amed ,Tulamben,Pecatu and Nusa Dua Hotel areas 

• Outside of the central are areas that we’ve mentioned would be an extra charge (extra charge starts from IDR 50,000 (depending on location)).

• This transport is a sharing shuttle.

• Infants under 3 years of age can travel free of charge on their parent's lap.

• Allowed using GiliWanders  voucher for check-in, and the operator will exchange the actual tickets for the customer.

• Each passenger is allowed 20 kg of luggage.

• Non-refundable for the trip due to  change trip date on the same day .

• We do not accept responsibility for missed boats due to late check-in or failure to appear at the port area.

• We are not responsible for any loss or damage to guests' personal belongings during the trip.
• We are not responsibility for delay fast boat departure due to the situation on port 

• If you have a surfboard, will be  (extra charge starts from IDR 100,000/board and van  (depends on the size)).

• For trips from/to Padang Bai, Gili Trawangan, Gili Meno, Gili Air, Bangsal.
• All passengers are required to pay for the retribution fees/harbor tax IDR 10,000-20,000 in cash at the port.

• IMPORTANT CANCELLATION  POLICY 
• Non-refundable for one day cancellation trip, we do not accept for any reason
• Cancellations always need to be submitted at least 48 hours before your trip departure date and time.
• Passangers allow to reschedule the ticket without non-refundable 
• Full refundable caused by  bad weather and Operator fast boat not sailing allowed .