• For sharing shuttle, please be ready 30 minute before pick up time at the hotel or pickup point.

• Area that include land transfer such as Ubud Central, Kuta, Seminyak, Kerobokan, Sanur, Jimbaran Central Area, Canggu Central Area, and Candidasa (Candidasa min.2 pax).

• Outside of the central area that we’ve mentioned would be an extra charge (extra charge starts from IDR 50,000 (depending on location)).

• This transport is a sharing shuttle.

• Infants under 3 years of age can travel free of charge on their parent's lap.

• Allow using a 12Go voucher for check-in, and the operator will exchange the actual tickets for the customer.

• Each passenger is allowed 20 kg of luggage.

• Non-refundable for the trip delay due to climate change.

• We do not accept responsibility for missed boats due to late check-in or failure to appear at the port area.

• We are not responsible for any loss or damage to guests' personal belongings during the trip.

• If you have a surfboard, please check luggage conditions with our support team (extra charge starts from IDR 75,000/board (depends on the size)).

• For trips from/to Padang Bai, Serangan, Gili Trawangan, Gili Meno, Gili Air, Bangsal, and Senggigi, fast boat passengers are required to pay for the retribution fees/harbor tax IDR 10,000-20,000 in cash at the port.

• For pick-up or drop-off at Candidasa the price is only for a minimum of two person; for single bookings there is an additional charge IDR 100,000/way (additional charge payments will be collected directly by the operator when the customer check in).